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Welcome to MIS211 course ..Goodluck......

Exams MIS 211

Topics covered
Lecture 1 and 3
All lectures except Lecture 2

Exam Time Start: 11:00 am 9/7/2012

Important Question for Exams: Some are answered but the answers are varied from student to another. 

Lecture 1:
1.      How the importance of information systems in business today and how they have transformed businesses on the world stage? Or: Why businesses have become so dependent on information systems today?

2.      Information systems are more than just technology. Do you agree? Why? Or: Is it any company who use IT successful?

3.      You work for an auto manufacturer and distributor. How could you use information systems to achieve greater customer intimacy?

4.      Describe how information systems have changed the way businesses operate and their products and services.
Answer: Wireless communications, including computers, cell phones, and PDAs, are keeping managers, employees, customers, suppliers, and business partners connected in every way possible.  E-mail, online conferencing, the Web, and the Internet, are providing new and diverse lines of communication for all businesses, large and small. Through increased communication channels and decreased costs of the communications, customers are demanding more of businesses in terms of service and product, at lower costs. E-commerce is changing the way businesses must attract and respond to customers. 

Lecture 3:

5.      Describe the relationship between information systems and business processes?

6.      Which type of information systems is the most important? Why?

7.      Describe the relationship between TPS, MIS, DSS, and ESS.
Answer: Ideally, all four systems use the same basic data. TPS are a major source of internal data for other systems, especially MIS and DSS. Internal data from TPS and MIS combine with external data to provide a source of analysis for DSS and ESS. All four systems are designed to give managers of all organizational levels and complete, consolidated view of the firm.

8. Describe how enterprise systems or enterprise resource planning systems (ERPs) change the way an organization works?
-Information flows easily throughout an organization, improving coordination, efficiency, and decision making.
-Gives companies the flexibility to respond rapidly to customer requests. 
-Increases customer satisfaction by improving product shipments, minimizing costs, and improving a firm’s performance.
-Improves decision making by improving the quality of information for all levels of management.  That leads to better analyses of overall business performance, more accurate sales and production forecasts, and higher profitability.

9.  Describe how supply chain management systems benefit businesses.

-Business benefits include: 
-Decide when and what to produce, store, and move
-Rapidly communicate orders
-Track the status of orders
-Check inventory availability and monitor inventory levels
-Reduce inventory, transportation, and warehousing costs
-Track shipments
-Plan production based on actual customer demand
-Rapidly communicate changes in product design

10.   Describe how customer relationship management systems benefit businesses.

Business benefits include:
-CRM systems provide information to coordinate all the business processes that deal with customers in sales, marketing, and service to optimize revenue, customer satisfaction, and customer retention.  This information helps firms identify, attract, and retain the most profitable customers; provide better service to existing customers; and increase sales.
-CRM systems combine customer data from multiple sources and provide analytical tools for answering questions such as: What is the value of a particular customer to the firm over his/her lifetime?
-Detailed and accurate knowledge of customers and their preferences helps firms increase the effectiveness of their marketing campaigns and provide higher-quality customer service and support
11.    Describe how the information systems department supports a business.

The information systems departments is the formal organizational unit responsible for information technology services. The information systems department is responsible for maintaining the hardware, software, data storage, and networks that comprise the firm’s IT infrastructure.

12.   Compare the roles played by programmers, systems analysts, information systems managers, the chief information officer (CIO), chief security officer (CSO), chief knowledge officer (CKO).
-Programmers are highly trained technical specialists who write the software instructions for computers.
-Systems analysts constitute the principal links between the information systems groups and the rest of the organization.  The systems analyst’s job is to translate business problems and requirements into information requirements and systems.
-Information systems managers lead teams of programmers and analysts, project managers, physical facility managers, telecommunications mangers, or database specialists.  
-Chief information officer (CIO) is a senior manager who supervises the use of information technology in the firm.
-Chief security officer (CSO) is responsible for information systems security in the firm and has the principle responsibility for enforcing the firm’s information security policy.  The CSO is responsible for educating and training users and IS specialists about security, keeping management aware of security threats and breakdowns, and maintaining the tools and policies chosen to implement security.
-Chief knowledge officer (CKO) helps design programs and systems to find new sources of knowledge or to make better use of existing knowledge in organizational and management processes.

Lecture 4:

Mr. Bandar is a business man and owns his small retail company, BeeB. The BeeB Company employs 15 employees working to serve the clients in the region. The working hours of each employ is different in terms of time, number of hours and pay rate. Recently, Mr. Bandar started feeling high pressures when dealing with financial issues of his company and processing the payments and salaries of his employees. 

Therefore, he decided to purchase an Information System to face these problems.According to your understanding to departmental and enterprise information systems throughout this course, answer the following questions:

a. What is the best suggested or most suitable system for Mr. Khalid?

b. By which organizational area of work or department this system should be used and manage?

c. At what level of management the system should be used?

f. What is the family of the system among information system types?

g. Provide a sample of data record to be used by the system to manage the problems faced by Mr. Khalid with at least five fields?

Exam Time Start: 11:00 am

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